Troll Whisperer
Seth Godin points to a great article by Cory Doctorow on how to handle trolls. Cory talks about separating the trolls from the group and keeping the group small as trolls seem to thrive in larger groups.
He also admits his own problem: I am, by my nature, a scrapper. I come from a family of debaters, and my job for several years has been to win debates over copyright and digital freedom. I think that many technology designers are of a similar bent: Argumentative and boisterous, hard-pressed to back away from even a pointless fight. And it is these people who often end up designing our tool-suites for online communities. We view ourselves as locked in an arms-race with trolls who seek to overcome our defenses.So turning the other cheek is not an option for Cory. Hence the idea of the "troll whisperer".
The trouble with this "unquantifiable tips" means showing another how to be a troll whisperer is going to be difficult. Of course, there is never a silver bullet or a quick fix but a least if there were some steps to follow. Well maybe there is:
Teresa invented a technique called disemvowelling -- removing the vowels from some or all of a fiery message-board post. The advantage of this is that it leaves the words intact, but requires that you read them very slowly -- so slowly that it takes the sting out of them. And, as Teresa recently explained to me, disemvowelling part of a post lets the rest of the community know what kind of sentiment is and is not socially acceptable.Now, that is a cool concept. Read Cory's full essay here. Labels: blogging, disemvoweling, troll whisperer |
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