Simple Signal, Important Message
Communication amongst the team is critical to successful delivery of service. A baseball pitcher works out the signs with his catcher. The football team reviews the play in the huddle before they head to the line. There are any number of such examples in the sporting world. How do you handle such signal coordination in the workplace? Maybe via an instant message, or a page, or maybe if the workplace is a restaurant, you use the salt and pepper shakers. Salt and pepper shakers? Yes, indeed. It requires coordination and execution but when successfully done, the customer won't notice that detail. So how does this work?
Emeril is the Emeril Legasse of Food Network fame. This is from Jonathan Tisch's book The Power of We. I am reading it now and when I read this story (page 89) I could not wait to write about it. This is a simple and cool idea. How can you use your environment to help deliver better service to your customers? Technorati Tags : service, communications, coordination, Jonathan+Tisch, Emeril+Lagasse, salt+pepper, shakers Powered By Qumana |
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